Membership Terms & Conditions
OVERVIEW
This Membership is owned and operated by [Emma Gentle] ABN [39 755 472 593] trading as [The Grad Guide]
(‘[The Grad Guide]’, ‘we’, ‘our’, or ‘us’).
Please read these Terms and Conditions (‘Terms’) carefully before you purchase or otherwise access our online
membership, [The Grad Guide Mentorship] (‘Membership’). These Terms, along with our Site Terms and
Conditions and our Privacy Policy (‘the Terms’), govern your access to and participation in the Membership.
By accessing the Membership, you:
a. acknowledge that you have read, and agree to comply with and be legally bound by, these Terms; and
b. warrant that you are over 18 years of age and have the legal capacity to enter into a binding contract.
We reserve the right to modify these Terms at any time, consistent with applicable laws and principles, without
notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your
responsibility to review these Terms prior to initial use as well as periodically throughout your use of our
Membership. If at any time you choose not to accept these Terms, you should discontinue your use of our
Membership.
By continuing to access this Membership, you are deemed to accept any future amendments to these Terms. If
you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before
completing any purchase.
MEMBERSHIP ACCESS
You may apply to access the Membership by completing the application form and paying the Membership Fee on
our Site [www.thegradguide.com.au] (‘Site‘). You agree to provide accurate, current and complete information
about yourself as requested or directed, and to promptly update this information to maintain its accuracy. We
have the right to suspend or terminate your Membership if we suspect that such information is inaccurate or
incomplete. We also reserve the right to deny your Membership application for any reason.
Your access to the Membership commences when your application has been accepted by us, or a date specified on
our Site, and you pay the price as displayed on our Site and in accordance with these Terms (‘Membership Fees’).
Your Membership continues until terminated under these Terms or the Membership is discontinued. We will
provide you with [30] days’ notice should we plan to discontinue the Membership.
To access the Membership, you may be required to create an account. In doing so, you must provide accurate
information, including your name, your business name (if applicable), address, a valid email address and contact
number. You must also be at least 18 years old. You agree to update this information if and when it changes. You
are solely responsible for the activity that occurs on your account, so please keep your account password secure.
MEMBERSHIP FEES
The Membership Fees are payable in full upfront for the selected period (annual or monthly which is minimum of 6
months commitment). You authorise us to automatically charge the card on file at the start of each billing period
for the following year or month’s Membership, and agree to keep all billing information current at all times. Where
you fail to make payment or payment is declined for any reason, you must provide a new eligible method of
payment immediately or we may suspend or revoke your access to the Membership. After 3 failed payments, your
access will be paused and if you cannot make payment within 7 days of the last payment retry, your membership
will be cancelled. You will be liable for all outstanding payments, including any costs incurred by us trying to
recoup the outstanding Membership Fees such as debt collection agency costs, including any legal costs on any
Membership Fees that remain outstanding.
You acknowledge and accept that should we decide to increase our Membership Fees, you will incur the increase
automatically at the start of your next billing period, unless you are a founding member (Joined January 2023),
then your fee will stay the same. We will provide you with 30 days’ notice should we plan to increase our
Membership Fees, and should you choose to cancel your Membership as a result, you may do so in accordance
with our Cancellation Policy.
REFUNDS AND CANCELLATIONS
The Membership Fees are non-refundable except as required by law or at our sole discretion. We do not provide
refunds simply because your situation has changed or you have changed your mind.
If you would like to cancel your Membership, you may do so after your 6 month period is up, time by providing us with [14] days’ notice (for
annual subscriptions) or [7] days’ notice (for month subscriptions) to prevent the automatic payment of your next
payable Membership Fee. Once your Membership has been cancelled, you will no longer be charged. However, if
the requisite notice is not provided, you will incur a non-refundable Membership Fee for the next billing cycle.
We want you to be 100% happy with your Membership, and so we provide a [14]-day money-back guarantee. To
qualify, you must have applied your best efforts by actively participating in, and incorporating any strategies from,
the Membership. To qualify for a refund, you must provide proof of said participation within [14] days of purchase.
CRITERIA FOR MEMBERSHIP CANCELLATION
1.Email us at [email protected]
2.Provide completed coursework to prove that you actively participated in the Membership
3.Provide any other evidence to support the results of any coursework and your active participation, e.g.
attendance at all organised coaching calls/participation in the Facebook group, etc
We will not provide a refund where you have failed to submit your request within [14] days of purchase. If [14]
days have passed, you will remain responsible for all Fees due regardless of whether you choose to complete the
Membership.
We will inform you within 14 days of receipt of your request whether a refund is applicable. Where we have
determined that a refund is due, we will organise prompt payment via our payment provider.
If we determine that your refund request is valid, your access to the Membership will cease and you must
immediately cease using and destroy any materials provided to you in the Membership.
MEMBERSHIP ENTITLEMENTS
During your Membership, we will provide you with certain Membership Entitlements, including:
- Mentoring/Coaching sessions with Emma;
- Guest Expert Masterclasses;
- Access to our in house experts/Team Members;
- Video resource library on the Site;
- Access to learning materials on the Site including;
- Reserved seat at any in-person events. Members are still required to pay for the events.
- Access to a Private Facebook Group with The Grad Guide and fellow members.
If a Force Majeure event of any kind requires that any Membership Entitlements be delayed, they will either take
place in a different allowable format or be rescheduled. You will not be entitled to any compensation for
Membership Entitlements that are unable to proceed due to a Force Majeure event.
From time to time, we may also provide you with certain benefits, such as products, programs, workshops or other
memberships, which may be provided by third parties. We do not offer any guarantees regarding these benefits,
including their accuracy or quality, the duration for which they are available or that they are suitable for your
purposes.
During the Membership, you may also be invited to participate in an online group. In order to be admitted and
retain access to the group, you will be required to comply with its rules, including the rules provided by the hosting
platform. If you breach the rules of the online group, your access to the group will be revoked and, depending on
the severity of the breach, your access to the Membership may also be revoked.
We reserve the right to cease operating any associated online group with [7] days’ notice to you.
COMPLAINTS
We are committed to your enjoyment of and satisfaction with the Membership. Should you have any concerns or
be dissatisfied in any way, please contact us via email [email protected] and include:
a. your name;
b. the email address you used to apply for the Membership;
c. details of your concern or complaint;
d. details of what you would like us to do to resolve the matter; and
e. copies of any relevant correspondence.
We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. If we are
unable to do so, we will provide an explanation accordingly.
You agree not to engage in any behaviour, in public or in private, that is negative or derogatory towards us, and we
agree to the same. This includes (but is not limited to) communications with third parties or posting on social
media.
Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Arbitrators and
Mediators Australian Mediation and Conciliation Rules. Should the dispute be unable to be resolved at mediation,
you agree to submit to the exclusive jurisdiction of the courts of the State or Territory where we are located.
INTELLECTUAL PROPERTY RIGHTS
As part of the Membership, you will have access to certain materials, including programs, workbooks, forms,
templates, precedents, webinars, digital products and other content (‘Materials’). We retain ownership of all
Intellectual Property Rights (including copyright) in the Membership and the Materials.
To the extent required for participation in the Membership, you are granted a non-exclusive, non-transferable,
single-use, limited licence to access and use the Materials for your own personal use, and you agree not to:
a. modify the Materials;
b. copy or share the Materials or in any way cause or allow them to be copied or shared;
c. assign or transfer your membership of the Membership to any other person without our express written
consent; or
d. sublicense, publish, sell, or provide the Materials to, or otherwise allow them to be used by, third parties.
Your use of the Materials may also be subject to our Site Terms and Conditions and Privacy Policy.
If you infringe our Intellectual Property Rights, we reserve the right to terminate your access to the Membership
and the Materials without refund and pursue legal remedies.
For any intellectual property that you provide us with through your Membership (‘Member Content’), you warrant
that you are the owner of this intellectual property and indemnify us against any claim made by a third party
arising out of any breach of intellectual property rights from our use of the Member Content (including distribution
for promotional purposes). By participating in the Membership, you grant us a non-exclusive, irrevocable, royalty-
free, perpetual licence to use and reproduce your Member Content at our discretion.
MEMBERSHIP PROMOTION
Where you have provided testimonials (in any format), you acknowledge that we may use these along with
reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes
at our discretion.
You acknowledge that part of your Membership may include recording (in audio and/or video format) your
participation in the Membership, where you may feature prominently. These recordings are both for the purposes
of providing the Membership and for us to use in our promotional material to market the Membership. You
consent to our use of these recordings without restriction, including but not limited to our ability to modify,
publish, reproduce or distribute them at our discretion.
TERMINATION
We reserve the right to terminate your access to the Membership with immediate effect if:
a. you do not pay the Membership Fees when due;
b. you infringe our Intellectual Property Rights;
c. you engage in conduct that is injurious or potentially harmful to our reputation;
d. you disclose Confidential Information without consent;
e. your actions are contrary to our interests;
f. we consider that mutual trust and/or confidence no longer exists; or
g. you fail to comply with any of the other provisions of these Terms or otherwise breach any undertaking,
warranty or obligation under these Terms.
If we terminate your access to the Membership, we may, at our sole discretion, refund any prorated balance of the
Membership Fee already paid by you.
CONFIDENTIALITY
You agree to respect our privacy and confidential information, which includes information relating to our business,
finances, operations, marketing strategy, administration, technology, clients, customers, employees, contractors or
suppliers, along with our intellectual property and other information relating to trade secrets, know-how, systems
and processes. Accordingly, unless you have our prior written consent, you will keep any information we choose to
share confidential. This also applies to the privacy and confidential information of other Members. We will not
disclose any information you provide except as set out in these Terms.
However, these obligations of confidentiality do not apply to any disclosure that:
a. is for the purpose of performing the Terms or exercising a party’s right under the Terms;
b. is required by Applicable Law; or
c. relates to Confidential Information that is publicly available through no fault of the receiving party or its
personnel, or was rightfully received from a third party without restriction or breach of any obligation of
confidence.
PROHIBITED USE
In addition to any other prohibitions, you must not under any circumstances access or otherwise use the
Membership or its content:
a. for any unlawful purpose;
b. if you or your business in any way competes with our business;
c. to solicit others to perform or participate in any unlawful acts;
d. to violate any international, federal, or state regulations, rules, laws, or local ordinances;
e. to attempt to change, remove, or otherwise interfere with the Membership or any of its Materials;
f. to infringe upon any other person's proprietary rights; or
g. to send any unsolicited advertising or promotional material, commonly referred to as spam
WARRANTIES AND INDEMNITIES
We provide the Membership and its content on an ‘as is’ basis, and do not guarantee any specific results from your
participation. Your experience will depend on your own commitment, motivation and intent to follow through. Any
examples of previous participants’ experiences, including reviews, testimonials or other statements, are provided
for illustrative purposes only, and are simply examples of what can be possible.
You agree that you engage in the Membership at your own risk.
Except as expressly permitted by law, we cannot be held liable for:
a. any loss or damage that you may suffer as a result of your participation;
b. your inability to participate in the Membership for any reason;
c. your failure to maintain the security of your login details that enable you to access the Membership;
d. the statements or conduct of any third party; or
e. your reliance on the suggestions or recommendations of any third party or Membership participant.
You agree to indemnify us against any loss or damage, including legal costs, related to your breach of these Terms.
INFORMATION AND ADVICE
Any content or information provided in the Membership is of a general nature only and does not constitute
professional advice. We do not purport to be legal or medical practitioners, financial advisors or any other type of
licensed professional and cannot be held liable for any reliance on the information we provide through the
Membership. No part of the Membership is a substitute for obtaining advice that is specific to your individual
circumstances from a qualified professional.
You are responsible for determining whether the Membership is right for you. We reserve the right to terminate or
suspend your access to the Membership at any time should we believe that it is not appropriate for you, or that
further professional advice should be sought.
Any reference to other products or services, programs, memberships, processes or other information appearing
within the Membership does not constitute or imply our endorsement, sponsorship or recommendation in any
way.
PRIVACY POLICY
When you apply to take part in the Membership, and during your participation, you may be required to provide us
with certain personal information (such as contact details) and sensitive information (such as information about
your health or finances).
Your privacy is extremely important to us. We will only use your personal information in order to provide you with
the Membership Entitlements and to communicate with you about the Membership. Where you wish to withdraw
your consent from email communications, you may simply unsubscribe. Your information will be dealt with in
accordance with our Privacy Policy, which is accessible here.
ELECTRONIC SIGNATURE
These Terms will become binding when you agree to these Terms, including by clicking I consent or I agree or
similar, or by purchasing and/or commencing the Membership.
VALIDITY
Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid
under Applicable Law, but if any provision of these Terms is held invalid or unenforceable, the remainder of these
Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced
by a valid or enforceable provision.
ASSIGNMENT
You cannot assign these Terms, or otherwise deal with the benefit of them or any rights under them, without our
prior written consent. We reserve the right to assign or novate the Terms, or otherwise deal with the benefit of
them or rights under them, without your consent.
ENTIRE AGREEMENT
These Terms constitute our entire agreement with you about the Membership and supersede all previous
agreements, understandings and negotiations.
GOVERNING LAW AND JURISDICTION
The performance and enforcement of these Terms will accord with the laws in force in the State or Territory in
Australia where we are located as indicated on our Site. You agree to submit to the exclusive jurisdiction of the
courts in that jurisdiction.
